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Your Hospital Stay

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We want you to feel not only secure, comfortable and cared for when you have need to be with us, but also equipped to handle the registration and details required of a stay in the hospital.

Patient's Bill of Rights

In accordance with its philosophy of care, MidHudson Regional Hospital upholds the New York State Department of Health Code which consistent with the law, provides that as a patient you have rights we must adhere to.

DOWNLOAD YOUR RIGHTS (ENGLISH) | DOWNLOAD YOUR RIGHTS (SPANISH)

Patient Cooperation

MidHudson Regional Hospital will always put your needs and your safety as a priority. If there is ever an issue that you want to review with the hospital, the simple guidelines below will help you establish a conversation.

Complaint Resolution

You have the right to present grievances to the designated hospital staff member to respond to questions or grievances about patient rights and to receive an answer to those grievances within a reasonable period of time. Should you wish to present a complaint or grievance, you may do so by speaking with your nurse or the Nurse Manager for your unit, by contacting the Patient Representative at 845.483.5565. If hospital staff cannot resolve the problem, you may contact the New York State Department of Health office for assistance. New York State has established a new toll free centralized hospital complaint hotline (1-800-804-5447) for consumers, families and advocates to file patient care complaints. The public may contact the new hotline with any concerns regarding the conditions or services provided by licensed hospitals, community health clinics and diagnostic treatment centers statewide.

Patient Representative

The hospital's patient representative is available to assist patients, their families, and visitors with hospital-related concerns such as assisting patients and guests in the areas of complaint resolution, ethical issues, and customer service. Your satisfaction is important to us, and the Patient Representative plays a key role as liaison between patients and the hospital. The Patient Representative may be reached by calling (845) 483-5565 Monday through Friday, 8 a.m. - 4:30 p.m. During all other times, please contact the Clinical Administrator by calling the main hospital switchboard at (845) 483-5000 AND dialing "0" for the operator.

Case Managers

Being admitted to the hospital can be a difficult time. Similarly, going home presents its own challenges. Our case managers will work with you and your family to develop a plan. This might include educational material, home care, equipment, a rehabilitation facility, or a nursing home. Our case managers have experience, knowledge, and skill in helping you assess your resources and identify your needs, and then putting together a plan that will meet them. Every unit in the hospital is staffed with case managers, who usually meet each patient with in the first two days in the hospital. You can ask for your case manager at the nurses’ desk, or call the Case Management Office at (845) 431-8717.

Protective Services Department / Security

To reach hospital security, dial (845) 431-8122. Any lost and found question can be directed to (845) 431-3690.  We advise that all personal valuables and cash over $5 be secured in the safe in the Patient Registration Office.

Valuables & Personal Belongings

You and your family are responsible for the safekeeping of personal belongings and valuables. We highly recommend you send all valuables home as we do not accept any responsibility for their safety. If you must keep any valuables, please contact your nurse to place them in the hospital safe. To assure the safekeeping of your dentures, please request a denture cup from your nurse.

Infection Control

MidHudson Regional Hospital uses a body substance isolation system (which includes universal precautions) to prevent the spread of infection.